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Sam Miller's Articles in Customer Service

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  • Banking Scorecards For Customer Profitability
    With today's business climate becoming more technology-driven and complex, banking institutions all over the word are working towards developing customer-driven business strategies that aim to minimize operational risks and maximize profitability all the same. This includes banking scorecards.
  • Common Examples Of Call Center Metrics
    Contact centers evolving into multi-channel call centers do not just happen in a whiff. It requires upgrading or addition of new technologies. Skills will also require expansion as customer contact services already include web chat and email apart from taking phone calls.
  • Why Customer Service Metrics Matter
    Customer service metrics are performance measures that will aid the company in realizing profits with every customer contact. With the right system and adequate employee training, profiting from every revenue opportunity would not be a problem.
  • Evaluating Company Performance Through Customer Service Metrics
    In the current global business scene, it is important to be highly competitive. Companies' ability to beat and rise up from competition is considered important because revenues depend on it. Of course, it is apparent that competitive firms are more able to generate good income and profits because consumers and customers are reliant and trusting on them.
  • Common Mistakes When Using Customer Service Measurements
    If you want to further please and serve your customers, it is imperative that you determine the level of their satisfaction in products and services your business provide. This is a very basic transaction when setting customer-business relations. Through the years, companies have been recognizing the fact that the basic key to their success is to get to know customers better and strive to satisfy and serve them well.
  • Brand ROI Is A Main Discussion Today
    Building a brand today is very difficult. There will be a lot of competition in the market unlike a few years back, as people are spending millions on brand marketing. The highly critical challenge in the marketing field is the measurement. There will be a huge need to make the brand popular, and the value has to be demonstrated as well.
  • Call Center KPIs Are Critical For The Business
    With any call center, it is critical to use KPIs. This plays a very big role in the measurement of such an organization. There are many important metrics, which are calculated for the call centers. These are a must to explore how such places can be improved. Advanced technology toady make it possible to get some good data.
  • Customer Service KPIs Help Improve The Overall Performance
    Customer service is the most important factor of any organization. This is what will speak about the overall look of the company. Only when the goals are mentioned with the good definitions, good steps can be taken to progress towards them. Measurements however should be taken in the right direction, and these measurements are the KPIs.
  • You Can Use Models To Look At Customer Service ROI
    When you look at how much you are getting in revenue for offering service, there will be a lot to look at. First the customer will have to be looked at when it comes to a long term value of profit which will have to be calculated. Those who have problems among customers will have to be looked at.
  • Measuring Customer Service Performance - CRM Metrics
    The headlines scream about another CEO or CFO defrauding the company or being disgraced. Why is it happening so often? Believe it or not what you are seeing might be reflected in the Customer Service given by the front line personnel to the company's clients.
  • Measure Customer Service Performance: How To Treat A Customer Like A Customer
    There are many measurements and choices of what to measure in order to decide whether an adequate guarantee of customer service is being met. However, it is unfortunate that many businesses select the wrong factors to measure or the select the correct elements to measure but make some logic leaps which means the collected data is false or misleading.
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