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Key Performance Indicators In Call Center Businesses The call center industry is a rapidly rising industry worldwide. Call centers are very much proliferating especially in emerging economies where there are thousands of competent workers who are adept and eloquent in speaking English. Because the industry is relatively new, the main and usual performance indicators are not applicable if call center managers and owners would want to assess their own business performance. Looking At Cost Per Call In Call Center Companies Cost per call is one of the most usual and most important performance metric when looking at and evaluating performance of call center operations. That is because in all businesses, of course, expenses would be among the most crucial factors to look at when computing profits. Call centers are no different from traditional businesses in that sense.